SpansteadHelp Center

Lost your phone or authenticator app

Sign in with a recovery code, or ask Spanstead support to reset two-step verification after confirming it's you.

Updated September 14, 2026

If you saved your recovery codes

  1. Sign in with your email and password as usual.
  2. On the code step, choose “Use a recovery code”.
  3. Enter one of the recovery codes you saved when you set up two-step verification. Each code works only once.
  4. Once you're in, set up your authenticator on your new phone and save the new recovery codes.
Replace your authenticator Choose “Replace authenticator and recovery codes”.Opens in the Spanstead app. You'll need to be signed in.

If you don't have your recovery codes

Contact Spanstead support and choose “I lost my phone or authenticator app”. Use the email address on your Spanstead account so we can find it.

  1. We confirm it's really you. Reply from the email address on your account, and have your business name ready.
  2. Once that's confirmed, support removes the authenticator from your account and signs you out on every device. You'll get an email saying so.
  3. The next time you sign in with your email and password, set up two-step verification again. Owner accounts must finish this before using the app.
Contact supportTell us you lost your phone or authenticator app.

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